1. Introduction
We pride ourselves on providing high-quality nail and massage services. Your satisfaction is
our top priority. We believe in resolving any issues directly and promptly.
2. On-Premises Resolution
If you are not completely satisfied with a service you have received, please inform a member
of our staff before you leave the premises. We will make every effort to address your concerns
immediately, which may include rectifying the service or offering a full or partial refund.
3. Post Service Complaints
If an issue arises after you have left our premises, you must notify us in writing (via email or a
formal letter) within 7 days of the service date. This notification must include:
• Your full name and contact information.
• The date and time of your appointment.
• A detailed description of the complaint.
• A copy of your receipt.
4. Failure To Comply
Please be aware that any complaints received more than 7 days after the service date will not
be accepted or considered.
5. Closing
By receiving a service from us, you agree to this policy and waive your right to a refund or
resolution for any service-related complaint raised after this 7-day period. We thank you for
your understanding and continued patronage.
6. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Nexus Thai Massage
6 Noel St, London W1F 8GQ
Phone: +44 7948 969999